Managing Consultant | Customer Experience Practice at Capgemini Consulting
Capgemini Consulting is the Strategy and Transformation Consulting brand of Capgemini Group.
Our Mission: To be the partner of choice in a new wave of Business Transformation, fueled by the multi-decade digital transformation of business and society.
Our Goal: To guide our clients through their transformation projects, from strategy to implementation, empowering them to achieve superior results in the marketplace
* Closed-Loop Marketing and Advertising Transformation
* Digital Marketing and Social Media Innovation
* Web Content and Digital Asset Management
* CRM / SFA Integration Strategy and Tactics
* Cloud Services and IT Planning & Management
* Multi-Channel Delivery and Measurement Technologies
* Customer Segmentation and Personalized 1to1 Marketing
* Mobile Digital Customer Experience Development
* Storyboarding/Presentation Development/ ASE Facilitation
* Project Management and Root Cause Analysis
* Requirements Analysis and Functional Specifications
* Software Development and Lifecycle Workflow
Entrepreneur - Consultant at Asterius Media LLC
IT consulting and development firm to help envision a technology future, to organize needs into a planning road map, to design and manage the projects based on those objectives, arrive at lower cost and better agility for client organizations. Consulting, design, and development of multi-channel marketing content and asset management, cross-mrfia formatting and deliver technologies utilizing cloud computing infrastructure.
IT Advisory Board Member at Community Collaboration, Inc.
January 2007 - February 2012
Community Collaboration Inc. (CCI) helps communities establish a culture of accountability through collaboration among all aspects of the human service delivery sector. With CCI, communities achieve measurable results toward individual and community-wide goals.
- Increase efficiencies across the human service system
- Reduce costs across the human service system lifecycle
- Increase grant opportunities and leadership roles
Chief Technology Officer at TREKK
March 2008 - September 2011
Capitalized on emerging trends and opportunities to co-found a new media marketing communications firm, which grew steadily and weathered two significant recessionary periods over 16 years of involvement. Pioneered data-driven digital print and web-to-print applications to create leading edge products and services, and dynamic custom
? Fostered a Learning Organization that adopted many new trends in technology and adapted innovation as a competitive advantage to enable rapid response to new technologies
? Developed a Knowledge Leader strategy and pursued worldwide speaking engagements as the marketing tool of choice
? Pioneered data-driven digital print and web-to-print applications to create leading edge products and services, and dynamic custom database-driven websites that includes Fortune 500 customers
? Developed a branded patent-pending commercial cost-effective solution for deploying cross-media or multi-channel campaigns with tracking mechanisms to determine action/response and ROI
? s CTO lead right-sourcing, programming and platform evolutions, flexible resource project management, downsizing internal hosting and networking, migrating toward cloud services
? Transitioned IT budget from capital investment to monthly expense and flexible spend and headcount model which helped reduced spending by 50%, or, from 8-9% to 4-5% of total revenue
? Recognized as a 2004 Fortune 5000 Fastest Growing Company by Fortune Magazine
Board Member at XMPie Users Group
June 2007 - September 2010
Non-profit organization to promote education and exchange of information related to Xerox XMPie software. Helped organization and manage annual user group meetings for the international membership. Promoted use of newer communications technologies for members during the rest of the year.
Enterprise Council Member at Rockford Area Ventures
January 2004 - December 2009
The mission of RAV is to ensure a vibrant, forward looking, knowledge-based economy in the Rock River Valley through the collaboration of industry, education and government. This includes activities such as EIGERlab, Rock River Valley's venue for industry, education and government to focus on Advanced Manufacturing. Saw organization grow from SBA funded towards self-sufficiency.
Executive Board Member at Rockford Chamber of Commerce
January 2000 - December 2008
? Chairman of Board of Directors, 2005-2006.
? Public Policy Committee Chair, won recognition with Paul Revere Leadership Award, 2002.
? Board of Directors, 2000-2008.
? Executive Board, 2003-2008.
Partner - VP of Technical Services at Trekk Cross-Media
June 2004 - March 2008
Responsible for all aspects of the technical services portion of Trekk. This is includes managing of the development and systems support staff. It also includes researching emerging technology and process trends and identifing how these may be applied toward the success of our clients solutions.
Advisor at Carpenters Place IT Advisory Board
February 2005 - December 2006
The Carpenter's Place (CP) was established in June 2000 to provide a central, day-time center for people who are homeless. Located at 1149 Railroad Avenue in Rockford, the facility has a large Day Room with a home-style atmosphere, case management area, bathrooms, showers, storage for personal belongings, kitchen, classrooms, art room, laundry facility, donation room, and office space.
CP quickly grew beyond simply providing a safe environment away from the streets. A current array of very practical and essential life services center around professional, holistic, and goal-oriented case management. Effective service linkages, coupled with accountability, are provided for those caught in the downward spiral that has led to their living on the street. The CP of today truly "Provides the tools for rebuilding lives".
Board Chairman at Rockford Chamber of Commerce
January 2005 - December 2006
Chairman of the Chamber of Commerce Board of Directors and Executive Committee. During tenure oversaw reorganization during spin off of economic development council, recruiting and hiring of new chamber president, development and move into new office space.
Founding Partner at Rock River Valley Technology Partners
January 2004 - December 2006
Co-founder of Rock River Valley Technology Partners, a regional coalition of technology services businesses. The loose partnership was organized to focus attention on the need to build a regional broadband infrastructure. The outgrowth was for collaboration between synergistic business to take advantage of emerging opportunities with high speed broadband and data services. Access to high speed data connectivity and large scale storage and computing services is critical to the economic well been of a region in a global economy.
? Co-founded consortium of local technology providers to promote uses and demand for broadband.
? Co-offered VoIP Unified Messaging service based on Cisco Call Manager and Microsoft Exchange.
? Championed and lobbied for regional data center and fiber optic ring via public/private coop.
Founding Board Member at Greater Rockford Transportation Coalition
June 1999 - February 2005
Greater Rockford Transportation Coalition (G.R.T.C.) is a non-partisan, non-profit organization whose mission is to promote the creation of an integrated transportation network for the Greater Rockford area, featuring a balance of highway, rail, and air passenger service. G.R.T.C. utilizes two tools to accomplish this mission:
Information, including our web site, sponsorship of expert speakers and town hall meetings, the G.R.T.C. Newsletter, and our Listserv.
Advocacy. GRTC's Public Policy Positions comprise the cornerstone of our advocacy actions on regional transportation issues.
Founding Member at Rockford Metropolitan Broadband Steering Committee
2002 - 2004
? Developed demand side assessment surveys supply-side data collection, 2002 - 2004.
? Lobbied state and federal officials for seed money for demand side generation activities.
? Acted as advisory panel for city and county elected officials
Founding Partner at Trekk Design, Inc
September 1995 - June 2004
Start-up operations to create the new bred of marketing communications agency using emergent multi-channel technologies
Independant Consultant at net.Worth Consulting
1995 - 1995
Consulting with client organizations on the design and implementation of organization websites. Created site architecture and recommended hosting solutions for applications. Provided consultative services to a number of startup and established organizations on early website projects in a variety of industries. Also assisted in starting and managing a number of industry user groups and online communities on education and business opportunities of emerging world wide web and email communications channels.
Principle Systems Engineer at ComEd - Byron Nuclear Power Station
June 1985 - September 1995
As a systems engineer I worked on the operation of and the eventual replacement of many industrial process monitoring and control computer systems. During this time I pursued graduate studies part time at the University of Illinois at Chicago in Electrical Engineering and Computer Science. I concentrated on distributed processing, networking and expert systems. These had specific applications in systems and applications for industrial processes. I worked on teams that applied newer networking, operating systems and software. This work led to becoming an expert in Unix, Internet Protocol based networking, and then world wide web technologies. This lead to the eventual replacement of many industrial process monitoring and control systems. Oversaw design, test, procurement engineering, evaluation of vendors, and writing of test cases. Additionally -
? Developed software to enable disparate systems to work together using Internet protocols.
? Built a turbine generator simulator and created responses to test the control system, substantially lowering the cost of evaluating changes to hardware and software.
? Edison Outstanding Achievement Award, Special Exemplary Accomplishments.
Product Manager and Chief Technology Consultant at MPOWR, a SupplyCore Solution
July 2014 - January 2016 | Rockford, Il
Designed team transformation process to create and implement product management strategy. Addressed team structure, product management roles, software product competitive positioning, software as a service features and implementation platform. Produced product roadmap and business plan to achieve sustainable growth.
Analyzed competitive landscape, interviewed customers and prospects to develop Top 10 ‘Missing Features’ list. Used to created product roadmap, development priorities and marketing message map. New ‘leapfrog’ features and product positioning core of new website and thought leader media strategy.
Directed team transformation to agile development and marketing tactics. New and legacy feature user story creation where no documentation existed. Move to two week scrum sprints and kanban task management toolset. Productivity improved immediately along with backlog well defined and predictable.
Redesigned team position descriptions aligned with process role responsibilities and enhanced with skill behavior maturity matrix. This created multi-level career path positions and behavior targets for staff and supervisors. Role responsibilities have performance metrics and target objectives..
Defined top level IT development and infrastructure operations processes that leverage IT4IT / ITIL / COBIT resulting in process maps and checklists along with role responsibilities. Result is clear definition of required role steps while multiple positions on a team can have execute responsibilities.
Developed ‘Best Practices knowledge structure consisting of action plans, process maps, logic models and assessment metrics to capture ‘models’ that align strategy and execution. The methodology is practiced by the team and forming the basis for features being built into product for customers.
Chief Technology Officer Consultant at Applaud LLC
November 2015 - May 2016 | Cincinnati, OH
For Unforgettable Memories
Applaud is the online service that makes it easy to capture your team’s highlights, memories and shared experiences - then turns them into a personalized MemoryBook for each player.
As Consulting CTO brings experiences as IT Leader and Management Consultant in the areas of Multi-channel Marketing, Digital Media, Social Media, Interactive Marketing, E-commerce and IT Strategy.
Merges IT and Management consulting w/ special emphasis in multichannel marketing automation, customer experience management and integration with ERP, CRM, CMS, DAM systems.
Brings together business and technology expertise to deliver transformational change of People, Process and Technology that drive organizational capability.
Combines strategic management with hands-on development and leadership experience.
Leverages proven methodology in a lightweight manner to lead teams and influence stakeholders - can apply to structured technology selection, software security and regulatory assessment models,
Understand that communication and collaboration is key to organizational change and success,